Privacy Policy

Effective Date: 20 May 2026

This Privacy Policy outlines how Marbello collects, uses, stores, and protects personal information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).

1. Who We Are

Marbello is an Australian tile and bathroom solutions business providing retail tile sales, trade services, design consultation, waterproofing, and installation solutions.

2. Information We Collect

Marbello may collect personal information including:

Full name
Phone number
Email address
Business name
Billing and delivery addresses
Payment details
Project or renovation information
Website usage data and analytics
Enquiry and quote request information

We may also collect information when you:

Submit an enquiry form
Request a quote
Make a purchase
Subscribe to marketing communications
Visit our showroom or website
Interact with us via social media or phone

3. How We Collect Information

Information may be collected through:

Website forms
Phone calls and emails
In-store interactions
Social media communications
Cookies and website analytics tools
Third-party integrations such as payment providers or booking systems

4. How We Use Your Information

Marbello uses personal information to:

Provide products and services
Process orders and payments
Respond to enquiries and quote requests
Arrange deliveries or installations
Improve customer experience
Conduct marketing and promotional activities
Analyse website performance and user behaviour
Comply with legal obligations

5. Marketing Communications

Marbello may send promotional emails, offers, or updates relating to products and services. Users may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

6. Disclosure of Personal Information

We may disclose information to trusted third parties where necessary, including:

Delivery and logistics providers
Payment processors
Tradespeople and contractors
Website hosting and analytics providers
Marketing and advertising platforms
Professional advisers or legal authorities where required by law

We do not sell personal information to third parties.

7. Website Analytics and Cookies

Our website may use cookies and analytics services to improve website functionality and user experience. Cookies help us understand website traffic, user preferences, and performance.

Users can disable cookies through their browser settings; however, some website functionality may be affected.

8. Data Security

Marbello takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we implement security measures, no online transmission or storage system can be guaranteed as completely secure.

9. Access and Correction

You may request access to or correction of your personal information by contacting us using the details below. We will respond within a reasonable timeframe in accordance with applicable laws.